FAQ

  • Do you accept insurance?

    Our therapists are in network with a variety of insurances including Blue Cross Blue Shield, Aetna, Aetna State Health Plans, United Health Care and Cigna. We are also able to create a superbill for you to provide to your insurance carrier if we are out of network.

    Our team will verify your benefits in advance to confirm in-network coverage and review any copay or deductible, so there are no financial surprises.

  • What are your fees?

    Each of our therapists have their own custom set rate for private pay therapy.

    Jaclyn Ditter

    $150 for individual session

    $75 for supervision

    Karlene Haggerty Lo Greco

    $120 for individual session

  • Telehealth vs In Person sessions?

    Both telehealth and in-person sessions offer the same level of support, care, and confidentiality—the main difference is simply where we meet. All of our therapists offer both in person in our North Raleigh office and telehealth using Zoom as the platform.

    Telehealth can be great if you prefer the comfort of your own space, have a busy schedule, or want to avoid commuting. Many clients appreciate the flexibility and ease of logging in from home.

    In-person sessions offer a dedicated space away from everyday distractions and can feel grounding for those who prefer face-to-face connection in the room.

    You’re welcome to choose whichever format helps you feel most comfortable and supported, and you can switch between the two as needed.

  • What can I expect during my first session?

    Your first session is simply a chance for us to get to know each other and for you to feel out whether it is a good fit. You don’t need to prepare anything or tell your whole story all at once.

    It will start by explaining how therapy works, reviewing confidentiality, and answering any questions you might have. After that, you’ll explore the reasons for seeking therapy at a pace that feels comfortable to you. We may ask some background questions—things like what’s been stressful lately, what support you have, or what your goals might be—but there’s no pressure to have perfect answers.

    Most people leave the intake feeling relieved, because the focus is simply on understanding your needs and helping you feel supported. By the end of the session, we’ll decide together on next steps and what feels like a helpful direction moving forward.

  • How often should we meet?

    Session frequency really depends on your goals, your schedule, and what feels most supportive for you. Many clients start with weekly sessions, because meeting consistently helps build momentum and creates a steady space to work through what’s going on.

    As things begin to feel more stable, some people shift to biweekly sessions, and eventually to monthly check-ins. There’s no one “right” pace—what matters is finding a rhythm that supports your progress. We can always adjust the frequency together as your needs change.

  • No Show and Late Cancellation Fees

    Because your appointment time is reserved just for you, we ask for 48 hours’ notice if you need to cancel or reschedule. Appointments canceled with less than 48 hours’ notice—or missed without notice—are subject to a $75 fee.

    This policy is included in the informed consent and practice agreement you’ll review and sign before beginning therapy, so everything is clear from the start. If an emergency comes up, please let your therapist know, and they can discuss your situation.